Which statement best describes a call center?

Last Updated on March 23, 2021 by Admin

Which statement best describes a call center?

  • It is a busy, fast-paced work environment where agents contact customers to arrange preventive maintenance appointments.
  • It is a help desk used by customers to make an appointment to report their computer problems.
  • It is a place that exists within a company and provides computer support to both employees and customers of the company.
  • It is a store-front environment where the customers go with their computers to have them fixed.
    Explanation:

    A call center is a place that customers call to report problems with software or hardware. It may be an independent business that sells computer support as a service or it may exist within a company and offer service to both employees of the company and outside customers that use company products.

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