Which statement best describes a call center?

Last Updated on March 24, 2021 by Admin

Which statement best describes a call center?

  • It is a help desk environment where the customers go with their computers to have them fixed.
  • It is a busy, fast-paced work environment that documents computer problems after they have been repaired by technicians.
  • It is a place to provide computer support to customers.
  • It is a help desk used by customers to make an appointment to report their computer problems.
    Answers Explanation & Hints:

    A call center might exist within a company and offer service to the employees of that company as well as to the customers of that company. Alternatively, a call center might be an independent business that sells computer support as a service to outside customers. In either case, a call center is a busy, fast-paced work environment, often operating 24 hours a day.

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