Last Updated on March 24, 2021 by Admin
Which statement best describes a call center?
- It is a help desk environment where the customers go with their computers to have them fixed.
- It is a busy, fast-paced work environment that documents computer problems after they have been repaired by technicians.
- It is a place to provide computer support to customers.
- It is a help desk used by customers to make an appointment to report their computer problems.
Answers Explanation & Hints:
A call center might exist within a company and offer service to the employees of that company as well as to the customers of that company. Alternatively, a call center might be an independent business that sells computer support as a service to outside customers. In either case, a call center is a busy, fast-paced work environment, often operating 24 hours a day.