What two roles or tasks are associated with the level one technician? (Choose two.)

Last Updated on March 24, 2021 by Admin

What two roles or tasks are associated with the level one technician? (Choose two.)

  • gathering customer information to initiate a work order
  • gathering diagnostic information from a customer computer
  • escalating a trouble ticket to a level two technician
  • receiving escalated work orders from level two technicians
  • remotely updating customer drivers and software
    Answers Explanation & Hints:

    A level one technician is primarily tasked with gathering pertinent information from the customer and then accurately entering that information into a trouble ticket or a work order. Sometimes the level one technician must escalate the problem to a level two technician if the problem requires a higher level of expertise.

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