What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

Last Updated on March 23, 2021 by Admin

What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)

  • spending time explaining what caused the problem
  • putting the customer on hold or transferring the call
  • apologizing for any inconvenience caused to the customer
  • sympathizing with the customer
  • letting the customer explain the problem without interruption
    Explanation:

    When dealing with an angry customer a technician can help the customer focus on the problem by:Letting the customer explain the problem without interruption
    Sympathizing with the customer
    Apologizing for inconvenience
    The technician should avoid further angering the customer by:Putting the customer on hold
    Explaining what caused the problem

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