What task should be completed before escalating a problem to a higher-level technician?

Last Updated on March 24, 2021 by Admin

What task should be completed before escalating a problem to a higher-level technician?

  • Replace all hardware components with components that are known to work.
  • Redo each test to ensure the accuracy of the results.
  • Document each test that was tried.
  • Ask the customer to open a new support request.
    Answers Explanation & Hints:

    Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician.

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