What is the correct way to conduct a telephone call to troubleshoot a computer problem?

Last Updated on March 24, 2021 by Admin

What is the correct way to conduct a telephone call to troubleshoot a computer problem?

  • Maintain professional behavior at all times.
  • Explain each step to help the customer understand the troubleshooting process.
  • Ask personal questions to get better acquainted with the customer.
  • Always gather information from the customer and escalate the problem.
    Answers Explanation & Hints:

    It is important for a technician, when talking by phone with a customer, to be professional. Also, having good communication skills enhances credibility with the customer.

0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments