Last Updated on March 24, 2021 by Admin
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
- Maintain professional behavior at all times.
- Explain each step to help the customer understand the troubleshooting process.
- Ask personal questions to get better acquainted with the customer.
- Always gather information from the customer and escalate the problem.
Answers Explanation & Hints:
It is important for a technician, when talking by phone with a customer, to be professional. Also, having good communication skills enhances credibility with the customer.