Last Updated on March 23, 2021 by Admin
What is a common responsibility of a level one call center technician?
- entering a concise description of a customer problem into a ticketing system
- remotely connecting to customer devices and implementing driver and software updates
- calling back customers and asking additional questions to solve the problem
- receiving escalated work orders from a lower level technician
The primary responsibility of a level one technician is to gather pertinent information from a customer and to enter the information into a work order or ticket system.