What is a common responsibility of a level one call center technician?

Last Updated on March 23, 2021 by Admin

What is a common responsibility of a level one call center technician?

  • entering a concise description of a customer problem into a ticketing system
  • remotely connecting to customer devices and implementing driver and software updates
  • calling back customers and asking additional questions to solve the problem
  • receiving escalated work orders from a lower level technician
    Explanation:

    The primary responsibility of a level one technician is to gather pertinent information from a customer and to enter the information into a work order or ticket system.

0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments