Last Updated on March 24, 2021 by Admin
After a problem is identified, what is the next step for the troubleshooter?
- Implement a solution.
- Establish a theory of probable causes.
- Document the findings.
- Verify the solution.
- Determine the exact cause.
Answers Explanation & Hints: The steps of the troubleshooting process.
Step 1. Identify the problem.
Step 2. Establish a theory of probable cause.
Step 3. Test the theory to determine the cause.
Step 4. Establish a plan of action to resolve the problem and implement the solution.
Step 5. Verify full system functionality and, if applicable, implement preventive measures.
Step 6. Document findings, actions, and outcomes.