After a problem is identified, what is the next step for the troubleshooter?

Last Updated on March 24, 2021 by Admin

After a problem is identified, what is the next step for the troubleshooter?

  • Implement a solution.
  • Establish a theory of probable causes.
  • Document the findings.
  • Verify the solution.
  • Determine the exact cause.
    Answers Explanation & Hints:

    The steps of the troubleshooting process.
    Step 1. Identify the problem.
    Step 2. Establish a theory of probable cause.
    Step 3. Test the theory to determine the cause.
    Step 4. Establish a plan of action to resolve the problem and implement the solution.
    Step 5. Verify full system functionality and, if applicable, implement preventive measures.
    Step 6. Document findings, actions, and outcomes.

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