A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

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Last Updated on August 3, 2021 by Admin

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.

Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

  • Reinstall the application
  • Roll back the application to the earlier version
  • Clear the application cache
  • Update the OS of the smartphones
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