A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.)

Last Updated on March 24, 2021 by Admin

A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.)

  • What updates have you performed lately?
  • Can you boot the operating system?
  • Has anyone else used the computer recently?
  • Can you boot up in safe mode?
  • What happens when you try to access your files?
    Answers Explanation & Hints:

    Close-ended questions generally have a fixed or limited set of possible responses, such as “yes” or “no”. Open-ended questions imply no limited or fixed set of replies but rather generally prompt the responder to provide more meaningful feedback.

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