Last Updated on November 30, 2021 by Admin Which statement about the ‘change enablement’ practice is CORRECT? Service requests are usually normal changes that can be implemented quickly without authorization Emergency changes are changes that must be fully tested and fully documented prior to implementation Standard changes are changes that need to be scheduled, assessed […]
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Monthly Archives: November 2021
Which guiding principle considers customer and user experience?
Last Updated on November 30, 2021 by Admin Which guiding principle considers customer and user experience? Collaborate and promote visibility Focus on value Start where you are Keep it simple and practical
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What is recommended by the guiding principle ‘progress iteratively with feedback’?
Last Updated on November 30, 2021 by Admin What is recommended by the guiding principle ‘progress iteratively with feedback’? A current state assessment that is carried out at the start of an improvement initiative The identification of all interested parts at the start of an improvement initiative An improvement initiative that is broken into a […]
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Which is a purpose of release management?
Last Updated on November 30, 2021 by Admin Which is a purpose of release management? To protect the organization’s information To handle user-initiated service requests To make new and changed services available for use To move hardware and software to live environments
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Which practice forms a link between the service provider and the users of services?
Last Updated on November 30, 2021 by Admin Which practice forms a link between the service provider and the users of services? Change enablement Service level management Problem management Service desk
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Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?
Last Updated on November 30, 2021 by Admin Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’? Only add controls and metrics when they are needed Design controls and metrics first, then remove those not adding value Design controls and metrics and add them individually until all are implemented Only […]
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Which directly assists with the diagnosis and resolution of simple incidents?
Last Updated on November 30, 2021 by Admin Which directly assists with the diagnosis and resolution of simple incidents? Scripts for collecting user information Use of shift working patterns Fulfillment of service requests Creation of a temporary team
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Which term relates to service levels aligned with the needs of service consumers?
Last Updated on November 30, 2021 by Admin Which term relates to service levels aligned with the needs of service consumers? Service management Warranty Cost Utility
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Which dimension considers data security and privacy?
Last Updated on November 30, 2021 by Admin Which dimension considers data security and privacy? Organizations and people Information and technology Partners and suppliers Value streams and processes
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What are typically recognized through notifications created by an IT service, CI or monitoring tool?
Last Updated on November 30, 2021 by Admin What are typically recognized through notifications created by an IT service, CI or monitoring tool? Incidents Problems Events Requests
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